Changes for Collecting Payment Methods

We want to update you on some important changes that will enhance the way we handle payment information. These changes are scheduled to take effect on Friday, July 12th, 2024.

Why We're Updating

We're excited to announce that we're transitioning to newer workflows that allow for faster settlement times of ACH payments. Additionally, we're introducing a combined workflow for adding both bank accounts and cards. This update is part of our ongoing commitment to providing more efficient and streamlined services to our partners and customers.

What's Changing

The update primarily affects how we enable partners and customers to collect payment information:

  1. New Workflows for ACH Payments: Expect improved speed and efficiency in processing ACH payments.

  2. Combined Bank Account and Card Input Workflow: A more streamlined process for adding payment information.

  3. Transition from Plaid to Stripe's Financial Connections: Patients can continue to log into their bank accounts directly to authorize payments, now using Stripe's secure and user-friendly platform.

  4. Discontinuation of Stripe Tokens: We are moving away from Stripe tokens. Going forward, we will exclusively support payment methods.

The new endpoints are live today on both the sandbox and production servers.

Action Required

Depending on your current setup, here are the steps you need to take:

Support and Further Information

We understand these changes may require adjustments in your current integration. Our team is committed to supporting you through this transition. Should you have any questions or need assistance, please reach out to us at [email protected].

Thank you for your continued partnership. These updates mark a significant step in enhancing our payment processing capabilities, and we're excited to share these improvements with you.