Requesting a Sandbox and API Access

This guide is for practice teams requesting access to Hint's developer sandbox and Practice API.

What you get

When Practice API Access is enabled, your team gets:

• A partner account in Hint's production app (app.hint.com) to manage API and sandbox settings
• Access to create and administer sandbox accounts for development and testing
• Team management for sandbox access without automatically granting live practice access

Request access

To request access, email [email protected] with:

1. Your practice information
2. Approval from an admin user on that practice account
3. Confirmation that you want Practice API Access enabled and agreement to be billed for the access

If your practice is not on an enterprise plan, Practice API Access is billed at $100/month. Billing will start on your next monthly invoice.

Example request email

You can copy and edit this template:

Subject: Request to enable sandbox and API access

Please enable sandboxes and API access for [Practice Name].
I am an admin on this account and agree to be billed $100/month for this access.

Thanks,
[Name]

What happens after your request is approved

For first-time access, Hint sends an invite to a partner account in the production app. This account is used for both:

• Marketplace partners that work across multiple practices
• Practice developer teams building for their own practice

For practice developer teams, the account has limited scope focused on sandbox and team-management workflows.

Invite your developers safely

After accepting the invite, go to your partner account team settings and invite additional developers.

These users can be given sandbox access without automatically receiving live practice access. This helps protect live patient data while your team builds and tests.

If someone also needs live practice access, that must be granted separately through your normal practice invite flow.

Switch between practice and partner accounts

If a user has access to multiple account types, they can switch context from the top navigation:

1. Click the current account name in the top nav
2. Choose the account type (Practices, Companies, or Partners)
3. Click the account name to switch into that account

Rollout model: sandbox first, then live production

Practice API onboarding happens in phases:

1. Sandbox phase: Set up sandbox accounts and build against sandbox APIs
2. Live phase: Request production API access when your integration is ready, then mirror your sandbox setup in production

Next step

Continue to Setting up your Sandbox Account & API Keys.