New Partner Process

We pride ourselves on being efficient to work with from both a business, and technical perspective. As such, if we decide to move forward with a partnership, our engineering team will provide full technical support during and after the integration process to ensure smooth delivery of a solution to our mutual clients.

The following is designed to ensure a smooth process from inception through full go-live.

1. Getting Started Form

• Fill out out our getting started form to give us basic information about your company and your application

2. Initial Scoping call

• Scheduled once the getting started form has been completed
• Agenda:
  • Go over Integration Best Practices
  • Discuss design/functionality of integration

3. Sandbox

• Once your application has been approved, we will email your technical/product lead all the info you need to get developing, including a test practice account, API keys, etc
• Provide our team with a sandbox for testing

4. Integration/Product Design Follow Up

• Scheduled, if needed, to delve deeper into the design of the integration

5. Building

• Any technical questions should be directed to [email protected]
• Please reach out to us when you are ready to start beta testing in production

6. Internal Testing & Help Documentation

• Hint team will need access to a staging account or have a demo run for us before beta testing can begin
• We will need see every aspect of the integration including turning it on
• Helped documentation will begin to be built based on this testing

7. Beta Release & Marketing Planning

• Integration will be moved into production if everything is working smoothly
• If we have mutual clients who are interested in testing the integration, we will start by just making it live for them
• If we do not have mutual clients, we will work to find interested parties and define a timeline for beta testing
• Our marketing teams will work together to come up with a joint marketing initiative
• If during this stage, large edits need to be made we will need to redo steps 6 & 7

8. Second Internal Testing

• Before the integration is made live for all, the Hint team will need to do another round of testing

9. Full Release & Announcement

• If the second round of testing goes well we will make the integration live for all and promote the partner within our app, and
• Launch the partnership on our Hint Partners website, and
• Co-launch our joint marketing initiative